Tracking order

Thank you for choosing DillThorpe for your Mice, Keyboards, and Headphones needs. We understand that waiting for your gear can be exciting, and we want to make the tracking process as smooth and transparent as possible. Below, you will find a step-by-step guide to monitoring your order from our warehouse to your doorstep.

Step 1: Locate Your Tracking Number

Once your order has been packed and handed over to our shipping partner, we will send a confirmation email to the address associated with your purchase. This email contains your unique Tracking Number and a direct link to the carrier’s portal. If you have not received this email within 24 hours of dispatch, please check your spam or junk folder. For any missing information, reach out to our support team at [email protected].

Step 2: Use Our Preferred Tracking Portal

For your convenience, we recommend using 17TRACK – a reliable, global package tracking service that consolidates data from over 1,000 carriers. To use it:

  1. Visit www.17track.net .
  2. Copy and paste your tracking number into the search field on the homepage.
  3. Click “Track” and you will see real-time status updates, including the current location of your package and the estimated delivery date.

17TRACK works with all major couriers (UPS, FedEx, DHL, USPS, and regional services), so you can rely on it regardless of your shipping destination.

Step 3: Understand the Tracking Statuses

As your order moves through the delivery network, you may encounter the following common statuses:

  • Order Processed: Your items have been packed and the shipping label has been created.
  • In Transit: The package has left our facility and is moving through the carrier’s network.
  • Out for Delivery: The package is on the final vehicle and will arrive today (unless a specific time window is noted).
  • Delivered: The package has been left at the designated address. If you cannot find it, check with neighbors or your building’s mailroom.
  • Exception / Delay: An unexpected event (e.g., weather, customs, or address issue) has paused movement. In this case, the tracking page will usually provide further instructions.

Step 4: What If My Tracking Number Doesn’t Work?

Sometimes tracking information takes up to 48 hours to appear in the carrier’s system after dispatch. If your number still shows no results after this period, please double-check that you have copied the full number (including any letters or dashes). If the issue persists, contact us at [email protected] with your order number and tracking number, and we will investigate within one business day.

Additional Tips for a Smooth Delivery

  • Delivery Address: Ensure your shipping address is complete and accurate. We are not responsible for packages delivered to an incorrectly provided address.
  • Signature Requirements: Some high-value orders may require a signature upon delivery. You can often pre-authorize this via the carrier’s website or app.
  • International Orders: For shipments outside your country, customs processing may add a few extra days to the estimated delivery time. Tracking will show “Customs Clearance” when this occurs.

If you have any further questions about your order or need assistance with tracking, our support team is available via email at [email protected]. We are committed to ensuring your DillThorpe experience is as seamless as the performance of our products.