Refund policy

At DillThorpe, we want you to be completely satisfied with your purchase of mice, keyboards, and headphones. If for any reason you are not, our refund policy is designed to be straightforward and fair.

Eligibility for a Refund

You may request a refund within 30 days of the delivery date. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it. This includes all accessories, cables, and documentation that came with the product.

Non-Refundable Items

For hygiene and safety reasons, we cannot accept returns or issue refunds for headphones or ear pads that have been opened or used, unless the product is faulty or defective. Software downloads and digital content are also non-refundable once the seal is broken.

How to Request a Refund

To start the refund process, please email our support team at [email protected] with your order number, the product name, and a brief description of the issue. We will respond within 2 business days with instructions on how to return the item.

Return Shipping

You are responsible for the cost of return shipping unless the product arrived damaged or defective. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit on their way back to us.

Inspection and Approval

Once we receive your returned item, our team will inspect it to confirm it meets the conditions above. If approved, your refund will be issued to the original payment method within 5–7 business days. You will receive an email confirmation once the refund has been processed.

Damaged, Defective, or Wrong Item

If you receive a product that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery. Include a photo of the issue and your order number. We will arrange a replacement or full refund, including any return shipping costs, at no charge to you.

Late or Missing Refunds

If you have not received your refund after 7 business days, first check your bank account or payment provider. Then contact us at [email protected], and we will investigate promptly.

Exchanges

If you need a different size, color, or model, we recommend returning the original item for a refund and placing a new order. This ensures the fastest processing time.

Contact Us

For any questions about this refund policy or a specific order, please email [email protected]. We are here to help and will respond as quickly as possible.