Privacy policy

At DillThorpe, we are committed to safeguarding the privacy and security of every visitor to our online store. This Privacy Policy explains how we collect, use, store, and protect your personal information when you browse or make a purchase from our selection of Mice, Keyboards, and Headphones. By using our website, you consent to the practices described below.

1. Information We Collect

We collect only the information necessary to process your orders, improve our services, and communicate with you effectively. The types of data we may collect include:

  • Order details: Product selections, quantities, pricing, and order history.
  • Contact information: Your email address ([email protected] is our official contact for privacy inquiries), shipping address, and billing address.
  • Payment information: We do not store full payment card numbers. Payment transactions are processed by our secure third-party payment providers, who handle your card data in compliance with PCI-DSS standards.
  • Technical data: IP address, browser type, device information, and cookies (see Section 5) to enhance site performance and user experience.

2. How We Use Your Information

Your personal data is used solely for legitimate business purposes, including:

  • Processing and fulfilling your orders for Mice, Keyboards, and Headphones.
  • Providing order confirmations, shipping updates, and delivery notifications.
  • Responding to your customer service inquiries via email at [email protected].
  • Improving our website layout, product recommendations, and overall shopping experience.
  • Sending promotional offers or product updates only if you have explicitly opted in to receive such communications. You may unsubscribe at any time.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing (GDPR & Similar Laws)

For users within the European Economic Area (EEA) or other jurisdictions with similar regulations, we process your personal data based on the following legal grounds:

  • Contract performance: Processing is necessary to fulfill your order and deliver the products you purchased.
  • Legitimate interests: We may use your data to prevent fraud, maintain website security, and analyze site performance, provided your rights and freedoms do not override these interests.
  • Consent: Where we rely on your consent (e.g., for marketing emails), you have the right to withdraw it at any time by contacting us at [email protected].
  • Legal obligations: We may retain certain data to comply with tax, accounting, or other legal requirements.

4. Data Storage and Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

  • Order records are kept for a minimum of 5 years to comply with tax and warranty obligations.
  • Customer service correspondence is retained for 2 years after the last interaction.
  • Marketing preferences are stored until you opt out or request deletion.

Once the retention period expires, your data is securely deleted or anonymized.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

  • Essential cookies: Required for the website to function, such as remembering items in your cart.
  • Analytics cookies: Help us understand how visitors interact with our site, allowing us to improve product pages and navigation.
  • Preference cookies: Remember your language or display settings.

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to complete a purchase. We do not use cookies for targeted advertising without your explicit consent.

6. Data Sharing and Third Parties

We share your personal information only with trusted service providers who assist us in operating our business. These include:

  • Payment processors: To securely handle credit card or other payment transactions.
  • Shipping carriers: To deliver your ordered Mice, Keyboards, and Headphones to your address.
  • IT service providers: For website hosting, data storage, and email delivery.

All third-party providers are contractually obligated to protect your data and may not use it for any purpose other than the services they provide to us. We do not authorize them to disclose or sell your information.

7. International Data Transfers

If you are located outside the country where our servers are hosted, your personal information may be transferred to and processed in a country with different data protection laws. When such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other recognized transfer mechanisms, to protect your data in accordance with applicable regulations.

8. Data Security Measures

We implement robust technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

  • SSL/TLS encryption for all data transmitted between your browser and our website.
  • Firewalls and intrusion detection systems on our servers.
  • Restricted access to personal data, granted only to employees who need it to perform their duties.
  • Regular security audits and vulnerability assessments.

While no method of transmission over the internet is 100% secure, we strive to protect your data using commercially acceptable means.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Correct any inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data, subject to legal obligations.
  • Restriction: Limit how we process your data in certain circumstances.
  • Data portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please email us at [email protected]. We will respond within 30 days of receiving your request. If you are unsatisfied with our response, you may lodge a complaint with your local data protection authority.

10. Children's Privacy

Our website and products are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us at [email protected], and we will promptly delete such information from our records.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and the revised version will apply to all information collected after the date of posting. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us at:

Email: [email protected]

We are dedicated to addressing your inquiries promptly and transparently. Your trust is important to us, and we will always handle your personal information with care and respect.