Faq
Welcome to DillThorpe's Frequently Asked Questions page. Here you will find answers to common inquiries about our mice, keyboards, and headphones. If you cannot find the information you need, please reach out to us at [email protected] and our team will assist you promptly.
Ordering & Payment
How do I place an order?
Simply browse our product categories (Mice, Keyboards, Headphones), select the item you wish to purchase, and click "Add to Cart." Once you are ready, proceed to checkout, provide your shipping details, and complete the payment. You will receive an order confirmation email shortly after.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal and Apple Pay. All transactions are encrypted and processed securely.
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us immediately at [email protected]. We will do our best to accommodate your request as long as the order has not yet been shipped.
Shipping & Delivery
How long does delivery take?
Standard shipping typically takes 3–7 business days, depending on your location. Express shipping options are available at checkout for faster delivery (1–3 business days). You will receive a tracking number once your order is dispatched.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary based on the destination. Please check the shipping options at checkout for accurate details.
What if my package arrives damaged?
We take great care in packaging every item. If your order arrives damaged, please contact us within 48 hours of delivery at [email protected] with your order number and photos of the damage. We will arrange a replacement or refund as appropriate.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund. To initiate a return, please email us at [email protected] with your order number and reason for return.
How long does a refund take?
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. The refund will be issued to your original payment method. You will receive a confirmation email when the refund is complete.
Can I exchange an item instead of returning it?
Yes, exchanges are possible for defective or incorrect items. Please contact us at [email protected] within 30 days of delivery to arrange an exchange. We will cover the shipping costs for exchanges due to our error.
Product & Warranty
Do your products come with a warranty?
All DillThorpe mice, keyboards, and headphones come with a 12-month limited warranty against manufacturing defects. If you experience any issues covered by the warranty, please contact us at [email protected] with your order details and a description of the problem.
Are your products compatible with both Windows and Mac?
Yes, our mice, keyboards, and headphones are designed to work with Windows, macOS, and most major operating systems. Some advanced features may require additional software, which is available for download on our product pages.
How do I clean and maintain my DillThorpe devices?
For mice and keyboards, use a soft, dry cloth to wipe surfaces. For headphones, gently clean ear cushions with a slightly damp cloth and allow them to air dry completely. Avoid using harsh chemicals or submerging any device in water.
Technical Support
My device is not connecting. What should I do?
First, ensure the device is charged or has fresh batteries. For wireless devices, check that Bluetooth or the USB receiver is properly connected. Restart your computer and try again. If the issue persists, please email us at [email protected] and we will provide step-by-step troubleshooting.
Can I get replacement parts for my product?
Yes, certain replacement parts such as USB cables, ear cushions, and keycaps may be available. Please contact us at [email protected] with your product model and the part you need, and we will check availability.
Do you provide software or driver updates?
Yes, we regularly release firmware and driver updates to improve performance and compatibility. You can find the latest updates on the product page of your specific device. If you need assistance, our support team is happy to guide you.
Still have questions? We are here to help. Email us at [email protected] and we will respond within 24 hours on business days.