Shipping policy

At DillThorpe, we are committed to delivering your selected Mice, Keyboards, and Headphones with clarity and reliability. Please review our logistics policy below to understand how your order is processed, shipped, and tracked.

Shipping Method

We currently offer a single, straightforward shipping option: Standard Shipping. This method applies to all orders, regardless of product type, weight, or destination. Standard Shipping includes careful packaging, carrier handling, and delivery to the address you provide at checkout.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. During high-demand periods, processing may take an additional business day. You will receive an email confirmation with your order details once processing begins.

Delivery Timeframe

Standard Shipping delivery typically takes 5–8 business days from the date of dispatch, depending on your location. Please note that remote or rural areas may experience slightly longer transit times. We are unable to guarantee exact delivery dates, as carrier schedules may vary.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and the total weight of your order. There is no free shipping threshold — every order incurs a shipping charge. The exact cost will be displayed before you complete your purchase, so you can review it prior to payment.

Order Tracking

Once your order is dispatched, a tracking number will be sent to the email address associated with your purchase. You can use this number on the carrier’s website to monitor the progress of your delivery. Please allow up to 24 hours after dispatch for tracking information to become active.

Delivery Address

Please ensure that your shipping address is complete and accurate, including the correct postal code, street number, and recipient name. DillThorpe is not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided at checkout. If you notice an error after placing your order, contact us immediately at [email protected].

Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the shipment, we will contact you via email. Re-shipping the order will require an additional shipping fee. If you do not wish to have the order re-shipped, a refund for the product cost will be issued, minus the original shipping fee and any return shipping costs incurred.

Damaged or Lost Items

We take care to ensure your items are securely packed. In the unlikely event that your order arrives damaged, or if it is lost in transit, please reach out to [email protected] within 7 days of the expected delivery date. Include your order number and a description of the issue. We will investigate with the carrier and provide a resolution, which may include a replacement or refund.

International Shipping

DillThorpe currently ships to select international destinations. International orders are subject to customs clearance procedures, which may cause delays beyond our control. Any customs duties, taxes, or import fees imposed by your country are the responsibility of the recipient. Please check with your local customs office for details on potential charges.

Contact for Shipping Inquiries

If you have any questions about your shipment, delivery times, or our logistics policy, please email us at [email protected]. Our team will respond within 1–2 business days to assist you.