Terms of service

Welcome to DillThorpe. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User" or "you") and DillThorpe ("we", "us", or "our"), governing your access to and use of the DillThorpe online store, including all product listings, content, and services offered through our website. By browsing, purchasing, or otherwise interacting with our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website immediately.

1. User Agreement & Acceptable Use

By accessing the DillThorpe store, you confirm that you are at least 18 years of age, or that you are accessing the site under the supervision of a legal guardian. You agree to use our website solely for lawful purposes, including browsing product information, placing orders for Mice, Keyboards, and Headphones, and contacting our support team via email at [email protected]. You shall not attempt to interfere with the proper functioning of the website, introduce malicious code, scrape data, or engage in any activity that disrupts the shopping experience for other users. All product descriptions, pricing, and availability are subject to change without prior notice, and we reserve the right to refuse or cancel any order at our sole discretion, including cases of suspected fraud, misrepresentation, or violation of these Terms.

2. Limitation of Liability

To the fullest extent permitted by applicable law, DillThorpe, its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the website, the purchase or use of any product, or any content accessed through our platform. Our total aggregate liability, whether in contract, tort (including negligence), or otherwise, shall not exceed the amount you actually paid for the specific product giving rise to the claim. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components. Products are provided on an "as is" and "as available" basis, and we make no representations or warranties of any kind, express or implied, regarding the performance, durability, or fitness for a particular purpose of any Mice, Keyboards, or Headphones sold, except as explicitly stated in the product documentation or as required by law.

3. Intellectual Property Rights

All content on the DillThorpe website, including but not limited to text, graphics, logos, images, product photographs, software, audio clips, digital downloads, data compilations, and the overall "look and feel" of the site, is the exclusive property of DillThorpe or its content suppliers and is protected by international copyright, trademark, patent, and other intellectual property laws. The DillThorpe name, logo, and all related product names, design marks, and taglines are trademarks or registered trademarks of DillThorpe. You are granted a limited, revocable, non-exclusive, and non-transferable license to access and use the website for personal, non-commercial shopping purposes only. You may not reproduce, duplicate, copy, sell, resell, modify, distribute, display, or exploit any portion of the website or its content without our prior written consent. Any unauthorized use of our intellectual property may result in legal action, and we reserve all rights not expressly granted in these Terms.

4. Refund Policy

We at DillThorpe strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your Mice, Keyboards, or Headphones, you may request a refund within 30 days from the date of delivery, subject to the following conditions: (a) the product must be returned in its original packaging, including all accessories, manuals, and cables; (b) the product must be in like-new condition, showing no signs of physical damage, excessive wear, or tampering; (c) proof of purchase, such as an order confirmation or receipt, must be provided. To initiate a refund, please contact our support team at [email protected] with your order number and reason for return. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days to your original payment method. Please note that shipping and handling fees are non-refundable, and the cost of return shipping is the responsibility of the customer unless the return is due to a defective or incorrectly shipped item. For defective products, we offer a full replacement or refund at no additional cost, provided the defect is reported within the 30-day window. Digital products, if any, are non-refundable once accessed or downloaded. We reserve the right to deny refunds for products that do not meet the conditions outlined above.

5. Governing Law

These Terms and any separate agreements whereby we provide you with services shall be governed by and construed in accordance with the laws of the jurisdiction in which DillThorpe is registered, without regard to its conflict of law provisions. You agree that any legal proceedings arising out of or relating to these Terms or your use of the website shall be brought exclusively in the competent courts of that jurisdiction, and you hereby consent to the personal jurisdiction and venue of such courts.